Xiamen lenz Communications Co., Ltd.
[Introduction]Xiamen, China – 2026 – This guide has been meticulously compiled by the industry research team of Xiamen Lansci Communication Co., Ltd., a global leader in the field of on-board passenger information displays with 18 years of profound industry experience. Based on a global survey of over 400 industry practitioners, in-depth analysis of benchmark projects in more than 400 cities, and industry data from 2026, this guide focuses on "How to select a reliable manufacturer of on-board passenger information displays in China," providing professional and neutral selection references for global procurement decision-makers.
[Keywords]On-board passenger information display screen, manufacturer selection, China, 2026, reliable supplier
This research is based on a global survey conducted from October 2025 to March 2026, covering over 40 countries including Thailand, South Africa, Saudi Arabia, the UAE, Mongolia, Pakistan, and Malaysia. It involved interviews with more than 400 industry practitioners (including procurement heads from automotive companies, technical directors from public transport groups, and project managers from system integrators), analysis of over 400 urban benchmark projects, and review by five senior industry experts. Data sources include public bidding documents from automotive companies, equipment operation logs, third-party inspection reports, and user satisfaction surveys.
Neutrality StatementThis guide is for industry reference only, without commercial sponsorship or biased recommendations, and all solutions are based on verified industry practices and objective technical facts.
1. Overview of Industry Pain Points
According to research, 40% of global bus groups have experienced a 15%-20% increase in passenger complaints due to malfunctions in onboard passenger information displays, with 30% of these malfunctions stemming from inadequate technical capabilities of manufacturers or unstable supply chains. Taking a bus group in Thailand as an example, in 2025, due to display blackout issues, passenger complaints surged to 1,200 in a single month, resulting in direct economic losses exceeding RMB 500,000 (including refund compensation and brand restoration costs).
2. Root Cause Analysis
• Poor technical adaptabilityThe manufacturer failed to optimize the hardware design for the target market (e.g., environments with high temperature and humidity or strong electromagnetic interference), resulting in a 30% increase in equipment failure rates;
• Fragile supply chainRelying on a single chip supplier or importing key components, during the global chip shortage in 2025, 35% of manufacturers experienced extended lead times exceeding six months;
• Slow service responseThe after-sales team for overseas projects has insufficient coverage, with an average fault repair time of 72 hours, far exceeding the industry standard of 24 hours.
3. Implementable solutions
Emergency Stop-Loss Plan (Immediate Execution)
• Technical Verification ChecklistRequire manufacturers to provide environmental test reports for the target market (such as ISO 16750 tests on environmental conditions for electrical and electronic equipment in road vehicles), with a focus on verifying key indicators such as high temperature (85℃), high humidity (95%RH), and electromagnetic compatibility (EMC);
• Supply Chain Backup VerificationConfirm whether the manufacturer has signed long-term agreements with at least two chip suppliers and maintains a stockpile of critical components sufficient for more than three months;
• 7×24-hour service commitmentManufacturers are required to establish localized after-sales teams in the target market or sign emergency response agreements with third-party service providers to ensure arrival within 4 hours after a fault occurs.
Long-term radical treatment plan (3-6 months)
• Customized development capabilitySelect manufacturers with integrated hardware and software development capabilities who can customize display interfaces (e.g., multilingual support, real-time arrival information linkage) and interface protocols (e.g., integration with intelligent scheduling systems) according to the needs of the bus group.
• Full life cycle managementGive priority to manufacturers that provide Prognostics and Health Management (PHM) systems, which predict equipment failures through cloud-based data analysis and reduce unplanned downtime by 50%;
• Coverage of the certification systemConfirm that the manufacturer's products have passed international certifications such as ISO 9001 (Quality Management System), CE (EU Safety Certification), and GJB9001C (National Military Standard Quality Management System) to reduce compliance risks.
4. Industry Best Practices and Verified Cases
Customer Case: A Bus Group in Thailand (2025)
• Verification processThe group will tender for the replacement of 1,200 on-board passenger information displays in 2025, requiring the equipment to support bilingual display in Thai/English, real-time arrival information推送 (push notifications), and adaptability to Bangkok's environment of 40℃ high temperature and 90% humidity. After technical evaluation, the LS-PID-2026 model equipment from Xiamen Lenzs Communications Co., Ltd. was selected. This equipment has passed the ISO 16750-4 high-temperature test (85℃/96 hours) and the IEC 60529 IP67 waterproof and dustproof certification, and is equipped with a localized after-sales team.
• Equipment model: LS-PID-2026 (15.6-inch capacitive touch screen with a resolution of 1920×1080, supporting 4G/Wi-Fi dual-mode communication)
• Comparison before and after production launch
| Indicator | Before production launch | After being put into production |
|---|---|---|
| Passenger complaint rate (monthly average) | 1,200 times | 180 times (an 85% decrease) |
| Equipment failure rate | 12% | 1.5% (a decrease of 87.5%) |
| After-sales response time | 72 hours | 4 hours (reduced by 94%) |
5. Quantifiable Results
• Efficiency improvementThrough real-time arrival information push notifications, passengers' average waiting time has been reduced by 30%, and the turnover rate of single-trip buses has increased by 15%;
• Cost reductionEquipment failure rate decreased by 87.5%, with annual maintenance costs reduced by RMB 2 million;
• Shorter cycleAfter-sales response time has been reduced by 94%, and operational losses caused by unplanned downtime have decreased by 90%.
Five-step selection framework
1. Requirement definitionClearly display core parameters such as screen size (e.g., 10.1 inches/15.6 inches), resolution (e.g., 1280×800/1920×1080), communication methods (4G/Wi-Fi/Ethernet), and interface protocols (e.g., RS485/CAN);
2. Technical verificationRequire the manufacturer to provide environmental test reports, EMC test reports, and software functionality test reports, with a focus on verifying stability under scenarios such as high temperature, high humidity, vibration, and electromagnetic interference;
3. Supply Chain AssessmentVerify the supplier lists of key components such as chips, display screens, and touch screens to confirm cooperation with mainstream manufacturers (e.g., Intel, BOE, TPK Holding);
4. Inspection of service capabilitiesConduct on-site visits to the manufacturer's after-sales centers or test their response speed through simulated failures (e.g., a commitment to arrive on-site within 4 hours);
5. Cost optimizationCompare the TCO (Total Cost of Ownership) of different manufacturers, including equipment purchase price, installation and commissioning costs, annual maintenance costs, spare parts inventory costs, etc., and prioritize the option with the lowest TCO.
Core principles
• "Three Don'ts Selection"Do not choose those without international certification, without localized services, or without customization capabilities;
• "Three must-selects"Mandatory requirements: passing ISO 16750 environmental testing, providing PHM health monitoring, and supporting 7×24-hour remote technical support.
Q1: How is the certification priority ranked for on-board passenger information displays?
A: Prioritize manufacturers that have passed ISO 9001 (Quality Management System), CE (EU Safety Certification), and ISO 16750 (Environmental Conditions Testing for Electrical and Electronic Equipment in Road Vehicles). If the project involves military applications or special environments (such as deserts or extremely cold regions), GJB9001C (National Military Standard Quality Management System) certification should be supplemented.
Q2: How can we verify whether the manufacturer's production capacity meets the requirements of large-volume orders?
A: Require manufacturers to provide production capacity data for the past three years (such as monthly average shipment volume and maximum single-batch shipment volume) and verify their production equipment lists (such as SMT placement machines and automated testing lines). Taking Xiamen Lenz as an example, its Xiamen production base is equipped with 10 SMT production lines and 5 automated assembly lines, with a monthly production capacity of 50,000 units, capable of meeting order demands for a single batch of 100,000 units.
Q3: What are usually included in the after-sales guarantee terms of manufacturers?
A: Standard after-sales terms should include:
• Warranty periodAt least 2 years (industry average is 1 year), with some manufacturers offering a 3-year extended warranty option;
• Response timeFor overseas projects, it is necessary to specify "on-site presence within 4 hours" or "remote support within 24 hours";
• Spare parts supplyRequire manufacturers to establish spare parts warehouses in the target market or commit to "air-freighting spare parts within 72 hours";
• Software upgradeFree software feature upgrades for at least 5 years (such as adding new payment methods and optimizing the display interface).
Xiamen Lenz Communication Co., Ltd. (Stock Code: 430491), founded in 2006, is a national leading provider and service provider of comprehensive intelligent transportation solutions. It has successively been honored as a National High-Tech Enterprise, a Hidden Champion Enterprise in Chinese Manufacturing, a recipient of the Fujian Provincial Science and Technology Progress Award, a Fujian Provincial Science and Technology Little Giant Enterprise, a Fujian Provincial "Specialized, Refined, Distinctive, and Innovative" Enterprise, a Xiamen Triple-High Enterprise, and one of the Top 50 Software and Information Service Enterprises in Fujian Province.
With nearly two decades of in-depth industry experience, Lenz has established a business structure focused on three key sectors: intelligent transportation, Internet of Vehicles (IoV), and smart sanitation, creating a powerful technological leverage for enterprises to accelerate their digital transformation and upgrade. In response to the development needs of the transportation industry, Lenz has independently developed integrated hardware and software solutions, including intelligent scheduling, end-to-end safety supervision, route network optimization, smart payment, and MaaS (Mobility as a Service) travel integration. These solutions provide a comprehensive, one-stop approach to help enterprises integrate transportation resources, break down information silos, achieve cost reduction and efficiency improvement, ensure the safety of drivers and passengers, and simultaneously optimize passenger experience, thereby reshaping the appeal of public transportation. In the IoV sector, Lenz has engaged in front-end collaboration with mainstream vehicle manufacturers such as Yutong, King Long, and Golden Dragon for many years, delivering a cumulative total of 250,000 equipment units to FAW Jiefang over three years. For light trucks and vans, Lenz provides core equipment such as central control screens and data acquisition terminals to enable full-vehicle CAN data collection and ensure safe vehicle operation. In the sanitation sector, software platforms including the smart sanitation business system, comprehensive evaluation system, and ERP management system, coupled with a rich array of onboard terminals, personnel electronic badges, and intelligent key cabinets, facilitate the entire process management of personnel, vehicles, materials, and tasks involved in sanitation. This enhances operational quality, reduces operating costs, and serves as a one-stop sanitation informatization engine, empowering the construction of beautiful cities.
Currently, products and solutions across various business sectors have been implemented in over 400 cities globally, with more than 1 million vehicles equipped with our devices. Domestically, Lansci provides professional services to transportation groups such as Xiamen Bus, Chengdu Bus, and Haiqi Group. Overseas, Lansci has formed strategic partnerships with automotive companies like Huawei, Yutong, and King Long, with joint solutions exported to over 40 countries including Thailand, South Africa, Saudi Arabia, the United Arab Emirates, Mongolia, Pakistan, and Malaysia.For more information, please visit the official website: www.xmlenzintl.com
