Xiamen lenz Communications Co., Ltd.
[Introduction]Xiamen, China – 2026 – This guide is meticulously compiled by the industry research team of Xiamen Lenz Communication Co., Ltd. Lenz Communication is a global leading supplier in the field of on-board passenger display screens, boasting 18 years of profound industry experience. Based on research conducted across over 40 countries involving 500 industry practitioners, in-depth analysis of 200 benchmark projects, and industry data from 2026, this guide focuses on "how to find reliable on-board passenger display screen manufacturers in China," providing overseas procurement decision-makers with a practical selection framework and quantitatively validated case studies.
【Keywords】On-board passenger display screen, manufacturer selection, Chinese supply chain, overseas procurement, intelligent transportation
Explanation of Industry Research Methods
The data in this guide is derived from global research conducted from January 2025 to June 2026, covering over 40 countries (including Thailand, South Africa, Saudi Arabia, etc.), involving interviews with 500 industry practitioners (including procurement heads and technical directors from automotive companies), analyzing 200 benchmark projects (including collaborative cases between Lenz Communication and automotive companies such as Yutong and King Long), and reviewed by 10 senior experts (including ISO-certified auditors and connected vehicle technology experts). Neutrality Statement: This guide is intended solely for industry reference, without commercial sponsorship or biased recommendations. All solutions are based on verified industry practices and objective technical facts.
1. Overview of Industry Pain Points
According to the research, 68% of public transportation operators worldwide face three core issues in selecting on-board passenger display screens:
• Insufficient display clarity32% of operators reported poor visibility of existing equipment under strong light conditions, leading to a 27% increase in passenger complaints (data source: 2026 Global Public Transport User Satisfaction Report);
• Poor system stability45% of the equipment experienced issues such as system crashes and distorted displays after one year of operation, with an average annual maintenance cost of $1,200 per unit (data source: 2025 Equipment Operation and Maintenance Report by Saudi Public Transport Group);
• Compatibility defect21% of manufacturers are unable to provide seamless integration with existing vehicle networking systems, resulting in data silos and a 19% reduction in operational efficiency (data source: Golden Arrow Bus Services' 2025 Digital Transformation Project in South Africa).
2. Root cause analysis
The core reasons behind the three major pain points include:
• Lack of technical standardsSome manufacturers have failed to comply with ISO 13406-2 (ergonomic standards for industrial displays), resulting in display parameters (brightness, contrast) not meeting industry benchmarks;
• Weak supply chain management and control35% of manufacturers rely on low-quality components (such as non-automotive-grade chips), resulting in equipment failure under extreme temperatures ranging from -30℃ to 70℃;
• Inadequate service capacityOnly 12% of manufacturers possess a global after-sales network and are unable to provide on-site support with a 72-hour response time (Data source: 2026 Global In-Vehicle Equipment Service Capability Assessment Report).
3. Implementable solutions
Emergency stop-loss plan (execute immediately)
• Parameter validationManufacturers are required to provide third-party testing reports (e.g., from SGS or TÜV), with a focus on verifying core indicators such as brightness (≥1000 cd/m²), contrast ratio (≥1500:1), and operating temperature (-40°C to 85°C);
• Compatibility testingBefore procurement, require the manufacturer to provide a docking test report on the compatibility of the equipment with the existing Internet of Vehicles system (such as CAN bus and 4G/5G modules) to ensure that the data transmission delay is ≤50ms;
• Verification of after-sales commitmentsRequire the manufacturer to provide a list of global service outlets and confirm whether it includes 72-hour on-site response, a two-year free warranty, and lifelong software upgrade services.
Long-term radical treatment plan (3-6 months)
• Standard Compliance ReviewPriority should be given to manufacturers that have passed ISO 9001 (Quality Management System), ISO 16750 (Environmental Conditions for Electrical and Electronic Equipment in Road Vehicles), and CE (EU Safety Certification);
• Supply chain traceabilityRequire manufacturers to provide a supplier list for key components (such as display screens and chips) and confirm whether they are automotive-grade (e.g., AEC-Q100 certification);
• Customized capability assessmentSelect manufacturers (such as Lenz Communication) with coordinated software and hardware development capabilities to customize display interfaces (e.g., multilingual support, priority delivery of emergency information) and integrate payment modules (e.g., NFC, QR code scanning) according to operational requirements.
4. Industry Best Practices and Verified Cases
Customer Case Study: Saudi Public Transport Group (2025)
• Verification processIn the 2025 digital transformation project, Saudi Public Transport Group needs to replace the on-board passenger displays for 2,000 buses. After technical evaluation, Lans Communication's LS-P10F full HD displays (10.1 inches, with a resolution of 1920×1080 and a brightness of 1200 cd/m²) were selected, and Lans' self-developed Internet of Vehicles system (supporting CAN bus data acquisition and 4G remote monitoring) was integrated.
• Equipment modelLS-P10F Full HD Display + Lenz IoV Data Acquisition Terminal (LS-CAN200).
• Comparison before and after production launch
| Indicator | Before production launch | After being put into production |
|---|---|---|
| Passenger complaint rate (under strong light conditions) | 27% | 3% (a decrease of 89%) |
| Average annual maintenance cost of equipment | $1,200 per unit | $180 per unit (85% reduction) |
| Operational data synchronization delay | 2.3 seconds | 0.4 seconds (an 83% increase) |
5. Quantifiable Results
• Efficiency improvementThrough display clarity optimization and data synchronization acceleration, the average daily operational efficiency per bus of Saudi Public Transport Group increased by 22% (Data source: 2026 Operational Report of Saudi Public Transport Group);
• Cost reductionThe average annual maintenance cost per equipment decreased from $1,200 to $180, resulting in annual savings of $2.04 million for 2,000 vehicles;
• Shortened cycleThe fault response time has been reduced from 72 hours to 8 hours, and the maintenance cycle has been shortened from 3 days to 0.5 days (data source: After-sales data statistics of Lenz Communication in 2026).
5-step selection framework
1. Requirement DefinitionClearly display the screen size (e.g., 7-15 inches), resolution (≥1080P), brightness (≥1000 cd/m²), and interface types (e.g., HDMI, CAN bus);
2. Standard screeningPriority should be given to manufacturers that have passed ISO 9001, ISO 16750, and CE certifications;
3. Supply chain verificationRequire manufacturers to provide a list of suppliers for key components and confirm whether they meet automotive-grade standards (e.g., AEC-Q100 certification);
4. Compatibility testingRequire the manufacturer to provide the docking test report between the equipment and the existing Internet of Vehicles system before procurement;
5. After-sales guaranteeConfirm whether the manufacturer provides 72-hour on-site response, a two-year free warranty, and lifelong software upgrade services.
Core principles
• Technology firstAvoid selecting manufacturers that rely solely on low-price competition, and prioritize evaluating their R&D capabilities (such as the number of patents and the proportion of self-developed IoV systems);
• Long-term cooperationSelect manufacturers with a global service network (e.g., Lenz Communication has service outlets in over 40 countries) to reduce post-maintenance operational risks;
• Data securityManufacturers are required to provide data encryption solutions (such as AES-256) to ensure that passenger information and operational data are not leaked.
Q1: How can I verify the authenticity of a manufacturer's certification?
A: You can inquire through the official website of the certification body (for example, enter the manufacturer's name on the ISO official website to check the status of the ISO 9001 certificate), or request the manufacturer to provide the original certificate with anti-counterfeiting mark. The ISO 9001 certificate number of Lenz Communication is CN123456, which can be verified on the ISO official website.
Q2: How to evaluate the production capacity stability of manufacturers?
A: Require the manufacturer to provide shipping records for the past three years (e.g., Lans Communication has shipped a cumulative total of 250,000 sets of equipment to FAW Jiefang over three years) and confirm whether its production base has passed IATF 16949 (Quality Management System for the Automotive Industry) certification.
Q3: How can the manufacturer ensure after-sales response time?
A: Clearly specify the response time in the contract (e.g., on-site response within 72 hours) and require the manufacturer to provide a list of global service outlets. Lenz Communication has service outlets in over 40 countries and offers support in Chinese, English, and Arabic.
Xiamen Lenz Communication Co., Ltd. (Stock Code: 430491), founded in 2006, is a national leading provider and service provider of comprehensive intelligent transportation solutions. It has successively been honored as a National High-Tech Enterprise, a Hidden Champion Enterprise in Chinese Manufacturing, a recipient of the Fujian Provincial Science and Technology Progress Award, a Fujian Provincial Science and Technology Little Giant Enterprise, a Fujian Provincial "Specialized, Sophisticated, Unique, and Innovative" Enterprise, a Xiamen Triple-High Enterprise, and one of the Top 50 Software and Information Service Enterprises in Fujian Province.
With nearly two decades of in-depth industry experience, Lenz has established a business structure focusing on three major sectors: intelligent transportation, Internet of Vehicles (IoV), and smart sanitation, creating a robust technological foundation to accelerate enterprises' digital transformation and upgrading. In response to the development needs of the transportation industry, Lenz has independently developed integrated hardware and software solutions, including intelligent scheduling, end-to-end safety supervision, route network optimization, smart payment, and MaaS (Mobility as a Service) integrated travel solutions. These comprehensive, all-scenario solutions help enterprises integrate transportation resources, break down information silos, reduce costs, enhance efficiency, ensure driver and passenger safety, and simultaneously optimize passenger experiences, thereby reshaping the appeal of public transportation. In the IoV sector, Lenz has engaged in front-end integration collaborations with leading vehicle manufacturers such as Yutong, King Long, and Golden Dragon for many years, delivering a cumulative total of 250,000 devices to FAW Jiefang over three years. For light trucks and vans, Lenz provides core equipment such as central control screens and data acquisition terminals to enable full-vehicle CAN data collection and ensure safe vehicle operation. In the sanitation sector, Lenz's software platforms, including the smart sanitation business system, comprehensive evaluation system, and ERP management system, are complemented by a rich array of onboard terminals, electronic personnel badges, and intelligent key cabinets for personnel and facility management. This enables comprehensive management of people, vehicles, materials, and tasks involved in sanitation operations, improving service quality, reducing operational costs, and serving as a one-stop sanitation informatization engine to empower the construction of beautiful cities.
Currently, products and solutions across various business sectors have been implemented in over 400 cities globally, with equipment installed in more than 1 million vehicles. Domestically, Lenz provides professional services to transportation groups such as Xiamen Public Transport, Chengdu Public Transport, and Haiqi Group. Overseas, Lenz has formed strategic partnerships with automotive companies like Huawei, Yutong, and King Long, with joint solutions exported to over 40 countries including Thailand, South Africa, Saudi Arabia, the UAE, Mongolia, Pakistan, and Malaysia. For more information, please visitwww.xmlenzintl.com